Website Design
We have been providing secure, fast and reliable hosting to all our customers for over ten years and only use the best technology from the leading hosting supplier Rackspace.
Secure, reliable and scalable website hosting
Cleverbox offers 'ReactCMS' as a hosted solution only, we have a fully managed server which is located at Rackspace - the UK's most reliable and established provider. The server is backed up daily and keeps a seven-day 'snapshot' of the sites/databases. We also fully maintain the website code to ensure it is properly and reliably versioned.
Hosting solutions from Rackspace that bring total peace of mind
Rackspace Hosting is the world leader in hosting. Since 2001 Rackspace has been hosting and supporting mission-critical websites, internet applications, email servers, security and storage services for 6,000 customers. Rackspace is totally focused and experienced in managing hosting solutions for customers, from simple web servers to complex online applications and email solutions. They help our customers forget about their online infrastructure by providing Fanatical Support (explain this?) for their hosted applications.
Our hosting solution option includes Plesk and Fully Managed backup as well as 1TB of bandwidth and RackWatch Platinum. It is a 24/7 monitoring service which checks the availability of your servers, and Platinum is the highest level of RackWatch available. For more information, go to: www.rackspace.co.uk
Customer satisfaction is paramount to our success.
Training & Support
Upon completion of your site, we will provide you with a full user guide for all ReactCMS websites. We can also provide full training prior to the launch of your site, at your school, remotely or at the Cleverbox studios.
How We Support You
- Experienced, enthusiastic first line support teams will either resolve or escalate issues in real time.
- Escalated issues are delegated to specialist teams who work around the clock to resolve issues
- Intelligent e-mail and ticketing systems aid our support teams in tracking reported problems, and advanced software tools enable quick fixes to technical issues.
- An extensive knowledge base is available on-line, but we never underestimate the importance of the human touch, and we are always just a phone call away.
Our annual support and maintenance fee includes telephone and email support, hosting, maintenance and licensing of content management system.
