Support Services
Unrivalled website support services
Our dedicated support services team are on hand to help answer any school website design questions you may have, no matter how small (or complex) they may be.
We provide full training on every school website we build, along with ongoing support for the lifespan of the site. We understand that not every user of ReactCMS will have an IT background, and that’s why we take a very personal approach to the support we provide. Our team are only a phone call or an email away, and are always happy to help.
100% client satisfaction
Our annual survey captures the entire experience of working with Cleverbox, from design and account management to daily support and delivery. Last year’s survey saw a record number of responses from our clients with 100% of responders recommending our services.
Website uptime
Our websites had an average uptime percentage of 99.9%
Satisfaction rate
5058 tickets were resolved and 98.1% of client responders were satisfied with the service they received.
SLA guarantee
99.8% of tickets were resolved within the service level agreement.
Rapid response
99.6% of support tickets were responded to within 1.5 hours.
Response time
Our average call transfer time was a rapid 28 seconds.
Response efficiency
71.4% of tickets were resolved within a single day.Let’s make the magic happen
Contact our friendly team and start your journey with us today.