What you’ll do

• Be the first point of contact for clients, helping them with their websites by phone, email or live chat
• Log, troubleshoot and resolve support tickets in Zendesk, escalating to our development team
• Deliver online support sessions to help schools make the most of their sites
• Get hands-on with populating content, testing and QA on client websites
• Build great relationships with clients and provide outstanding client support to the company SLA
• Assist the internal team with basic hardware/software setup where required
• Follow company policies on data protection and security (including GDPR compliance)
• Contribute ideas, feedback and enthusiasm to help the business grow and flourish

What we’re looking for

• Educated to A-Level, BTEC Standard or Higher
• Good interpersonal and communication skills – confident on calls and video meetings
• A strong analytical thinker and natural problem-solver who can diagnose and resolve technical issues
• Excellent verbal and written English
• A conscientious worker with a strong work ethic
• Working knowledge of Google Sheets and Microsoft Excel
• Organised, accurate, proactive and ready to work as part of a team
• High technical aptitude with an interest in web technology and creative industries
• An understanding of (or willingness to learn) Content Management Systems (WP), SSL Technology and Google Analytics

Why join Cleverbox?

• Work in a creative, ambitious design agency with a fun, supportive culture
• Get hands-on training and grow your skills fast with guidance from experienced team members
• Be part of a talented tech team that supports over 1,200  schools and colleges
• Great progression opportunities in technical support or project management
• Gain exposure to real-world problem-solving, client communication, and digital tools
• Take part in regular team discussions and CPD opportunities
• A role where no two days are the same – you’ll learn something new every day

This is the perfect role if you’re curious about tech, love solving problems and want to start your career in a client-focused, creative environment that’s as supportive as it is social.

• Work Pattern: This is an office-based role on Monday – Thursday with the option to work from home on a Friday after your probation period has been successfully completed.
• Salary: £22,000–£28,000 (depending on experience)
• To apply: Send your CV and covering letter to jobs@cleverbox.co.uk – Please include your name and ref: DSA1025 in the subject line.

Due to high application volumes, only shortlisted candidates will be contacted. You must be eligible to work in the UK with the minimum required level of experience and live within a one-hour commute of our Bromley studio, BR1 1DG.